Support
Our support services not only give you peace of mind, but custom development, design, code reviews, and much more!
Get the help you need when you need it the most!
Program Description
The Ortus Support Program offers you a variety of Support Plans so that you can choose the one that best suit your needs. Subscribe to your plan now and join the Ortus Family!
With all of our plans you will profit not only from discounted rates but also receive an entire suite of support and development services. We can assist you with sanity checks, code analysis, architectural reviews, mentoring, professional support for all of our Ortus products, custom development and much more!
Remember that you do not only get support with these subscriptions, but you also get custom development, architecture, mentoring, design, and much more!
You can choose from our available annual or monthly subscription plans described below. Whether annual or monthly, each plan entitles you a certain amount of support hours and a discounted service rate that will prevail during the validity of your plan contract in case you need any additional hours. Once you subscribe to a support plan and become part of the Ortus Family you will be given access to our online support system and can then start opening support tickets with us. You can upgrade your plan at any time.
Signup Process
Once you purchase a support subscription, then:
- You will get a confirmation email
- We will open your invoicing and helpdesk accounts
- We will send you the invoicing and helpdesk credentials
- Use our services!
Support Helpdesk
If you already purchased your support plan, then you can use the online ticketing system.
What do you get?
- Online private ticketing system
- Development discounted rates
- Priority patches & updates +
- Custom builds +
- Up to 20% off training discounts +
- Up to 20% off book discounts +
- Up to 20% off Ortus commercial products+
- Custom development *
- Enhancement development requests *
- Phone/Online support by appointment only**+
** All assistance is done electronically. Skype/Connect sessions can be scheduled by appointment only, for certain support plans.
*** All incidents are charged on a per hour basis.
+ Depends on annual subscription plan
Support Plan FAQ
We encourage you to download and review our support plan FAQ.
Questions? Comments?
