Ortus Support & Mentoring

Get the help you need when you need it the most!

The Ortus Support & Mentoring Program offers you a variety of plans so that you can choose the one that best suit your needs.With all of our plans you will profit not only from discounted rates but also receive an entire suite of support and development services.

You do not only get support with these subscriptions, but you also get custom development, architecture, mentoring, design, and much more!

Here are some areas that our support programs cover:

  • Online private ticketing system
  • Development discounted rates
  • Priority patches & updates
  • Custom builds
  • Up to 20% off training discounts
  • Up to 20% off book discounts
  • Up to 20% off Ortus commercial product
  • Custom development
  • Enhancement development requests
  • Phone/Online support by appointment only

 

Support Plan FAQ

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Helpdesk Portal

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You can choose from our available annual or monthly subscription plans described below. Whether annual or monthly, each plan entitles you a certain amount of support hours and a discounted service rate that will prevail during the validity of your plan contract in case you need any additional hours. Once you subscribe to a support plan and become part of the Ortus Family you will be given access to our online support system and can then start opening support tickets with us.

Our Plans Entry Standard Premium Enterprise
Price $2099 $5699 $14099 $24599
Support Hours 10
20 tickets
30
60 tickets
80
160 tickets
150
300 tickets
Discounted Rate $180/hr $175/hr $170/hr $160/hr
Renewal Price $1800/year $5250/year $13600/year $24000/year
Phone/Online Appointments checkmark checkmark checkmark checkmark
Web Ticketing System checkmark checkmark checkmark checkmark
Architectural Reviews checkmark checkmark checkmark checkmark
Hour Rollover checkmark checkmark checkmark
Custom Development checkmark checkmark checkmark
Custom Builds & Patches checkmark checkmark checkmark
Priority Training Registration checkmark checkmark checkmark
Development & Ticket Priority checkmark checkmark checkmark
Response Times 1-3 B.D. 1-2 B.D. 24 hr 12 hr
Books, Trainings, Product Discounts 5% 10% 15% 20%
Free Books 0 1 3 5
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* B.D. = Business Day

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Please contact us at consulting@ortussolutions.com for further information or click the button below to send us a quick message.

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