You can choose from our available subscription plans described below. Each plan comes with a support hours retainer. The support retainer entitles you a specific amount of support hours at a discounted service rate, and a specific SLA that will prevail for the duration period stablish or as long as you have support hours available in your retainer. In case you need additional hours, you can re-fill your support retainer by purchasing a new subscription.

Subscribe to a support plan today and let us add value to your projects. Ensure a lower rate and an SLA for when you'll need it the most. You will be given access to our online support system and can then start opening support tickets with us right away.

Our Plans XS S M L XL
Support Hours 5 10 20 30 30+
Discounted Rate $220/hr $200/hr $185/hr $175/hr Contact us
Duration 6 months 6 months 12 months 12 months Contact us
Response Time* 3 B.D. 3 B.D. 2 B.D. 1 B.D. Contact us
Price $1,100 $2,000 $3,700 $5,250 Contact us
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* Response Time is measured from the time from Incident creation until the "In Progress" status update, measured during Business Days (B.D.) (Monday-Friday, 8:00 a.m. - 5:00 p.m. UTC -5:00)

Modernize or Dieā„¢


With all of our plans you will profit not only from discounted rates but also, development priority, SLAs, access to our senior engineers and other benefits described in our support plans table down below.

Here are some areas that our support plans cover:

  • Modernization Requirements Analysis
  • Application Performance Fine Tuning
  • Software Architecture and Design
  • Security Audit
  • Custom Builds & Patches
  • Infrastructure Review and Design
  • CI/CD Strategy
  • Any Box Product Support
  • Software Upgrade Support
  • Integrations

 

Technical Sheet

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Support Plan FAQ

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