We have redesigned our Remote Consulting and Support Plans for our clients. This new model offers greater simplicity of execution, allows you to use your contracted hours in the way that you deem best and, at the end of each contracted period, it is only necessary to fill in the hours to continue using our services.

Additionally, our Site Consulting plans are always available for a consulting experience where high-level intervention is required in the place where things happen.

Modernize or Dieā„¢

 

Remote Support Plans


Do you have a specific budget in mind? Will you be needing support on a regular basis? Do you have a implemenation project in mind or in place? Is the Response Time a key factor in your development process? Are you looking to extend your development resources? If you answer yes to any of the previous questions, one of our new Support Plans is a valuable solution for your business.

We offer you a variety of options and you can choose the plan that best suit your needs. With all of our plans you will profit not only from discounted rates but also, development priority, SLAs, access to our senior engineers and other benefits described in our support plans table down below.

Here are some areas that our support plans cover:

  • Analysis of Requirements
  • Application Performance
  • Software Architecture
  • Security Audit
  • Custom Builds & Patches
  • Infrastructure evaluation
  • Continuous Integration and Continuous Delivery
  • Custom Development
  • Legacy Application Migration Strategy and Implementation
  • Box Product Support
  • Product Upgrade Support
  • Integrations

 

Support Plan FAQ

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Helpdesk Portal

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You can choose from our available subscription plans described below. Each plan comes with a support hours retainer. The support retainer entitles you a specific amount of support hours at a discounted service rate, and a specific SLA that will prevail for the duration period stablish or as long as you have support hours available in your retainer. In case you need additional hours, you can re-fill your support retainer by purchasing a new subscription.

Subscribe to a support plan today and let us add value to your projects. Ensure a lower rate and an SLA for when you'll need it the most. You will be given access to our online support system and can then start opening support tickets with us right away.

Our Plans XS S M L XL
Support Hours 5 10 20 30 30+
Discounted Rate $220/hr $200/hr $185/hr $175/hr Call us
Duration 6 months 6 months 12 months 12 months Call us
Web Ticketing System checkmark checkmark checkmark checkmark checkmark
Response Time* 3 B.D. 3 B.D. 2 B.D. 2 B.D. Call us
Price $1,100 $2,000 $3,700 $5,250 Call Us
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* Response Time is measured from the time from Incident creation until the "In Progress" status update, measured during Business Days (B.D.) (Monday-Friday, 8:00 a.m. - 5:00 p.m. UTC -5:00)

On-site Support Plans

Having a face-to-face engagement with and expert pays off. As your needs increase in complexity, the effectiveness and efficiency gains are significantly higher for the On-site engagement.

On-site Package Total*
1-Day On-site $2,500
2-Days On-site $4,500
3-Days On-site $6,375
4-Days On-site $8,000
5-Day On-site $9,375

* Prices do not include travel and accommodation expenses.

Ready to get started?

Please contact us at consulting@ortussolutions.com for further information or click the button below to send us a quick message.

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